Two fun recent "customer service" things I wanted to share:
1. Last year in Target's back-to-school department, I found a planner (calendar) I really liked. Though it was geared for students, it didn't have a lot of the "filler" many student planners do, and the design was clean and easy to use. During our trip to Kansas City, I thought I'd be able to walk into Target and pick up the same planner. Alas, they had none and neither did W-mart. Since I live quite a distance from each of these stores, and wouldn't be able to check again for awhile, I decided to look up the company who made the planner I'd used last year. I explained my situation and asked if I could order a planner on-line. Within a few days, I heard back from a friendly representative who said they wanted to send me a sample. Wahoo--less than a week later, a planner from this cute collection arrived at my doorstep. It's been fun filling in my appointments, and I'm so appreciative to the company for responding quickly and generously. Sometimes it pays to write!
2. I rarely enter contests of the sweepstakes variety. (Blog giveaways, of course, are a different story!) But when I saw this contest in a magazine, I liked the prize and I thought my chances were pretty good--5000 winners would be selected to win one of these. Entries were due by the end of June, and you could enter once a day. I probably entered a couple dozen times, because it really didn't take long (just filling in contact info) and then I forgot all about it. However, I recently received an e-mail that I was a winner. What a great prize--the hardest part was deciding how to use it! I'd never made one of these books before (Have you?) It was time-consuming, but I can't wait to see the finished product, which I will share with you soon.
Your turn: When has it "paid off" for you to share feedback with a company? Have you ever won a great prize from a contest? I'd love to hear your stories!
And speaking of prizes, I won a book last year that I just cannot seem to bring to the top of my pile. If you're interested in a copy of Memoirs of a Geisha, just leave a comment on this post for your chance to win. I'll pick a winner sometime tomorrow.