The winner of Almost Amish is my mom! Only three people entered, so the odds for each of them were pretty high!
In the past month I have twice felt empowered as a consumer when I called a company to complain about a
dissatisfying product. I have not often offered companies feedback on things I purchase, and I realize that much of what customer service reps hear is negative. I remember one time in college that I decided to call the company who made the cookies I'd just polished off to thank them for how yummy they were. I think the person I talked to was quite surprised that it was the only reason I'd called! I haven't done that since, but I am glad I took the time to call two different companies recently when I wanted to follow through on a product's guarantee.
The first product was a package of socks I bought for Nathan. Now granted, he is very hard on socks--and all clothes for that matter!--but almost all of these socks quickly developed holes in the same area (near his ankle), and I was disappointed in the quality. I contacted the company, and they mailed me a replacement package within a couple weeks.
Bolstered by that success, when I noticed my package of romaine lettuce was almost entirely brown several days prior to the "best by" date, I looked on the back and noticed a satisfaction guaranteed policy. The rep I spoke with was very kind and apologetic, and she mailed me several coupons for free and discounted produce. I hated to waste the first package, but I was once again thankful for the action taken.
I am glad I took the time to call in each of these instances. I want to be ethical and not take advantage of companies, but in cases like the above, I also want to offer feedback, especially since these are two companies whom I support on a regular basis.
Have you ever called to compliment or complain about something you've purchased?
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4 comments:
Yay for your mom! :)
Also, awesome that the companies stood by their guarantee for you!
And, yes, I have called companies many times, for both compliments and concerns. I actually started calling toll-free numbers on packages with comments of all sorts back in high school! I would say the majority of the time, I have either been sent a replacement, coupon, or something comparable for both types of comments.
Neat post!
Thanks for the book! :)
Although I haven't done it much lately, I have contacted companies in the past. I have occasionally received a coupon or replacement, but in some cases, I had no response. Those are the companies I ceased doing business with!
Love you, Mom
I contacted Bumpkins after ordering a set of bibs for Lauren. After just a week of using them very lightly, there was a hole in the pocket of one of them. I emailed their customer service and didn't hear back, until a got a package in the mail from them containing double the amount of bibs that were in the original package that I bought. I was so surprised, especially since they never contacted me prior to mailing them! Needless to say, I was highly impressed!
I do occasionally but I probably should more often... one funny story - I called a deodorant company because they claimed I could "dare to wear black" while using their product - except, of course, it smeared all over my black clothes. When I called, they apologized, then sent me coupons for the SAME product, which of course I will never use again! :)
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