The winner of Almost Amish is my mom! Only three people entered, so the odds for each of them were pretty high!
In the past month I have twice felt empowered as a consumer when I called a company to complain about a
dissatisfying product. I have not often offered companies feedback on things I purchase, and I realize that much of what customer service reps hear is negative. I remember one time in college that I decided to call the company who made the cookies I'd just polished off to thank them for how yummy they were. I think the person I talked to was quite surprised that it was the only reason I'd called! I haven't done that since, but I am glad I took the time to call two different companies recently when I wanted to follow through on a product's guarantee.
The first product was a package of socks I bought for Nathan. Now granted, he is very hard on socks--and all clothes for that matter!--but almost all of these socks quickly developed holes in the same area (near his ankle), and I was disappointed in the quality. I contacted the company, and they mailed me a replacement package within a couple weeks.
Bolstered by that success, when I noticed my package of romaine lettuce was almost entirely brown several days prior to the "best by" date, I looked on the back and noticed a satisfaction guaranteed policy. The rep I spoke with was very kind and apologetic, and she mailed me several coupons for free and discounted produce. I hated to waste the first package, but I was once again thankful for the action taken.
I am glad I took the time to call in each of these instances. I want to be ethical and not take advantage of companies, but in cases like the above, I also want to offer feedback, especially since these are two companies whom I support on a regular basis.
Have you ever called to compliment or complain about something you've purchased?